Shipping Policy

At Pro Behave, every order is carefully packed to ensure it reaches you safely and in excellent condition. This Shipping Policy explains how orders are processed, shipped and delivered. By placing an order with Pro Behave, you agree to the terms outlined below

We currently ship across India . International shipping may become available in the future. Any updates regarding international delivery will be announced on our website

Orders are generally processed within 1–3 business days after successful payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day. During product launches, festive seasons, promotional campaigns or unforeseen circumstances, processing times may be slightly longer. If there is a significant delay, we will make reasonable efforts to keep you informed

We work with trusted courier and logistics partners to deliver your orders safely and efficiently. The courier partner may vary depending on your delivery location and service availability

Estimated delivery timelines are:

• Metro Cities: Approximately 2–5 business days

• Other Cities & Towns: Approximately 3–7 business days

• Remote or Difficult-to-Service Locations: Approximately 5–10 business days These timelines are estimates and may vary due to factors beyond our control, including weather conditions, public holidays, courier delays, natural disasters, government restrictions or other unforeseen events. Delivery dates are estimates and should not be considered guaranteed

Shipping charges, if applicable, will be displayed during checkout before payment is completed. From time to time, Pro Behave may offer promotional free shipping on eligible orders. Such offers are subject to the terms specified at the time of promotion

Once your order has been shipped, you will receive tracking details via email, SMS and/or WhatsApp (where available), allowing you to monitor the progress of your shipment. If you do not receive tracking information within a reasonable time after dispatch, please contact us and we will be happy to assist

Our courier partners may attempt delivery more than once, depending on their policies. If delivery cannot be completed due to reasons such as:

• an incorrect or incomplete address,

• an unavailable recipient,

• repeated failed delivery attempts, or

• refusal to accept the parcel, the shipment may be returned to us. Additional shipping charges may apply for re-dispatching returned orders

Customers are responsible for providing complete and accurate delivery information at the time of placing an order. Pro Behave shall not be responsible for delays, failed deliveries or additional costs resulting from incorrect, incomplete or outdated address details provided by the customer. If you notice an error in your shipping address, please contact us immediately.

While we will make reasonable efforts to update your information before dispatch, we cannot guarantee changes once the order has been processed

If your parcel appears visibly damaged, tampered with or opened at the time of delivery, we recommend that you:

• photograph the package before opening it,

• record an unedited unboxing video where possible,

• retain all original packaging materials, and

• contact us within 48 hours of delivery. This helps us investigate the matter promptly with our courier partners and provide an appropriate resolution

If your tracking information indicates that your order has not been delivered within a reasonable timeframe, please contact us. We will coordinate with the courier partner to investigate the shipment. Where a shipment is confirmed as lost in transit, Pro Behave will work with you to provide an appropriate resolution, which may include a replacement or refund, subject to verification

Pro Behave shall not be held responsible for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to:

• natural disasters,

• floods,

• earthquakes,

• pandemics,

• strikes,

• transportation disruptions,

• government restrictions,

• civil disturbances,

• technical failures, or

• other force majeure events

We take care to package every order securely to minimise the risk of damage during transit while also making reasonable efforts to use packaging responsibly

We encourage customers to inspect their order promptly upon receipt. If you believe your shipment is incomplete, damaged or incorrect, please notify us within 48 hours of delivery so that we can assist you efficiently