Refund, Return & Cancellation Policy

At Pro Behave, every product is thoughtfully designed and carefully quality-checked before dispatch. We want you to have a positive experience with our products and services. If something isn't right, we're here to help. This policy explains the conditions under which returns, replacements, refunds and cancellations are accepted

We accept requests for returns or replacements only under the circumstances described below.

Eligible situations include:

• Product received in a damaged condition

• Manufacturing defect

• Incorrect product received

• Missing items from the order If your order arrives with any of the above issues, please contact us within 48 hours of delivery . Your request should include:

• Order Number

• Name used while placing the order

• Clear photographs of the product

• Photographs of the shipping package (if damaged)

• A brief description of the issue Our team may request additional information to verify the claim

To be eligible for a return or replacement, the product must:

• Be unused

• Be in its original condition

• Be returned with original packaging

• Include all accessories or inserts, if applicable Returns may not be accepted if the product has been intentionally damaged, altered, misused or handled beyond what is reasonably necessary to inspect it

For hygiene, quality assurance and intellectual property reasons, we generally do not accept returns or exchanges for:

• Products purchased by mistake

• Change of mind

• Personal preference

• Gift purchases where the recipient does not wish to keep the product

• Minor colour or print variations resulting from photography or screen settings

• Products damaged after delivery due to improper handling or storage

Where a replacement request is approved, Pro Behave will arrange for a replacement of the same product, subject to stock availability. If the product is no longer available, we may, at our discretion:

• Offer an equivalent product,

• Provide store credit, or

• Issue a refund where appropriate

Approved refunds will be processed using the original method of payment wherever possible. Refund processing times depend on the payment provider or banking institution and may take several business days after approval. Shipping charges, gift wrapping charges and any additional service fees may not be refundable unless the error was caused by Pro Behave

Orders may be cancelled only before they have been packed or dispatched . Once an order has been dispatched, it cannot be cancelled and will instead be governed by this Return & Refund Policy. If a cancellation request is received after dispatch, it may not be accepted

If a customer refuses to accept delivery without prior communication or a valid reason, Pro Behave reserves the right to deduct applicable shipping, return shipping and handling charges from any eligible refund

Consultations are scheduled by appointment. If you are unable to attend, we request that you inform us as early as possible

• Cancellations made at least 24 hours before the scheduled appointment may be eligible for rescheduling or a refund, at Pro Behave's discretion.

• Cancellations made less than 24 hours before the appointment, missed appointments ("no-shows"), or arriving significantly late may not be eligible for a refund

If Pro Behave needs to cancel or reschedule a consultation due to unforeseen circumstances, you will be offered:

• A rescheduled appointment, or

• A full refund, if rescheduling is not suitable

Workshop registrations help us plan resources and participation. If you are unable to attend:

• Cancellation requests received 7 days or more before the event may be eligible for a refund or transfer, depending on the nature of the workshop.

• Requests received within 7 days of the event may not be eligible for a refund, but we may, where feasible, offer a transfer to a future session. If Pro Behave cancels or significantly postpones a workshop, registered participants will be offered either:

• A full refund, or

• A transfer to another available session

Where Pro Behave offers downloadable resources, digital products, online courses, memberships or similar digital content in the future:

• Purchases will generally be non-refundable once access has been granted or the download has commenced, except where required by applicable law

Products purchased under promotional campaigns, discounts, clearance sales, launch offers or special pricing remain subject to this policy unless a different policy is expressly stated at the time of purchase

To protect our customers and business, Pro Behave reserves the right to refuse refund or replacement requests where fraudulent activity, misuse, repeated abuse of this policy or suspicious purchasing behaviour is reasonably suspected

Our liability in relation to any approved claim shall generally be limited to the purchase price paid for the relevant product or service, except where otherwise required by applicable law