Privacy Policy

At Pro Behave, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, book consultations or workshops, subscribe to our communications, or interact with our digital content. By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy

Depending on how you interact with us, we may collect:

Personal Information

• Full Name

• Email Address

• Mobile Number

• Billing Address

• Shipping Address

• Date of Birth (where voluntarily provided)

• Information shared during consultation bookings

Order Information

When you purchase from us, we may collect:

• Products purchased

• Order history

• Payment status

• Shipping details

• Delivery information

Consultation & Workshop Information

Where applicable, we may collect information that you voluntarily choose to share while booking consultations or workshops, including your preferred dates, areas of concern, goals or relevant background. You are encouraged to share only the information necessary for us to provide the requested service.

Technical Information

When you visit our website, certain technical information may automatically be collected, including:

• Device type

• Browser type

• Operating system

• IP address

• Approximate location

• Pages visited

• Time spent on pages

• Website interactions This information helps us improve website performance and user experience.

Cookies

Our website uses cookies and similar technologies to:

• remember your preferences

• improve website functionality

• analyse website traffic

• personalise your experience

• understand how visitors use our website Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features

Your information may be used to:

• process orders

• deliver products

• arrange consultations

• manage workshop registrations

• respond to enquiries

• improve our products and services

• personalise your experience

• send important service-related updates

• provide customer support

• comply with legal obligations Where you have given consent, we may also send updates about new products, workshops or educational content. You may unsubscribe from promotional communications at any time

Payments are processed securely through trusted third-party payment gateways. Pro Behave does not store your complete debit card, credit card or banking information. Payment providers process your information according to their own privacy and security policies

We do not sell or rent your personal information. However, we may share information with trusted service providers where necessary to operate our business, including:

• Shopify

• Payment gateways

• Courier and logistics partners

• Email service providers

• Analytics providers

• Website hosting providers Each third party is expected to protect your information appropriately

We take reasonable administrative, technical and organisational measures to protect your information from unauthorised access, misuse, disclosure or loss. However, no internet transmission or electronic storage system is completely secure. While we strive to protect your information, we cannot guarantee absolute security

We retain personal information only for as long as reasonably necessary to:

• fulfil orders

• provide services

• comply with legal obligations

• resolve disputes

• improve our services Information that is no longer required may be securely deleted or anonymised

Our website is intended for general audiences. Certain products may be suitable for children when used under adult supervision. We do not knowingly collect personal information directly from children without the consent of a parent or legal guardian where required. Parents who believe their child has provided personal information may contact us for assistance

Information voluntarily shared during professional consultations is treated with appropriate confidentiality and professional care. However, confidentiality may be limited where disclosure is required by applicable law, court orders, or where there is a serious and immediate risk of harm to the client or another person

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Users should review the privacy policies of those websites before sharing personal information

Subject to applicable laws, you may request to:

• access your personal information

• update inaccurate information

• correct incomplete information

• request deletion of eligible information

• withdraw consent for marketing communications We will make reasonable efforts to respond to such requests in accordance with applicable laws

We may update this Privacy Policy periodically. Updated versions will be published on this page with the revised "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy